Booking & Cancellation Policy

Booking & Cancellation Policy

Your appointment is only confirmed once payment is received. You will receive a payment invoice by email, usually within the next hour or two. Payment must be made at the time of booking or at least 24 hours before your appointment. If you need to cancel or reschedule, we require at least 24 hours’ notice. Please note that cancellations or no-shows with less than 24 hours’ notice will result in the full fee being forfeited.

Booking & Cancellation Policy – Surgery (Joint injections) and Aesthetics

For surgery and aesthetic appointments, your booking is only confirmed once payment is received. A payment invoice will be sent to you by email. Payment must be made at the time of booking or at least 48 hours before your appointment. Cancellations or rescheduling require at least 48 hours’ notice. If you cancel or do not attend with less than 48 hours’ notice, the full fee will be forfeited. This is because we order your prescription medication specifically for you in advance and reserve clinical time for your treatment.

Surgery Booking & Cancellation Policy

For all surgical procedures, your appointment is only confirmed once full payment is received. A payment invoice will be sent to you by email, and payment must be made at the time of booking or at least two weeks before your scheduled surgery date. Cancellations or rescheduling require a minimum of 48 hours notice. Please note that cancellations or no-shows with less than 48 hours notice will result in the full fee being forfeited. This policy helps us ensure availability and provide the highest standard of care for all patients.

Payment Options:

To help keep our treatment prices as low as possible, we kindly ask patients to consider fee‑free payment options.

For payments over £100:

Bank transfer (preferred): No fee

Cash (in clinic): No fee

Card (in person or by phone): +2.5% processing fee

Klarna/Clearpay: +6% processing fee

These fees reflect the charges applied by payment providers. Choosing bank transfer or cash helps us keep costs down and avoid raising prices for procedures and appointments. Thank you for your understanding and support.