These Terms and Conditions ("Terms") govern your use of the Promed Health & Derma website (www.promed-clinic.co.uk). By accessing or using our website, you agree to be bound by these Terms. If you do not agree, you must not use this website.

Our services are intended for individuals aged 18 or over. By using our website or booking any services, you confirm that you are at least 18 years old.

Promed Health & Derma offers private healthcare, wellness, and cosmetic services. Information on this website is for general informational purposes only and does not constitute medical advice. All treatments are subject to professional assessment and suitability.

• Appointments can be booked online, by phone, or in person.
• Payment is required in advance for all bookings. We accept major credit/debit cards, Klarna, and Clearpay.
• Cancellations or rescheduling must be made in accordance with our cancellation policy, available on our website. No-shows and late cancellations may result in forfeited payments.

All treatments are provided following clinical assessment. Outcomes may vary and are not guaranteed. The information provided does not replace professional medical advice or diagnosis. Always consult a qualified healthcare professional with questions about your health.

Patients must provide accurate and complete information and follow pre- and post-treatment instructions. Failure to do so may affect treatment outcomes.

We are registered with the ICO and comply with GDPR. Please refer to our Privacy Policy for details on how we collect, store, and use your personal and medical information.

All content on this website, including text, images, and branding, is the property of Promed Health & Derma. You may not reproduce, distribute, or use our content without written permission.

Our website may contain links to external websites. We are not responsible for the content or practices of third-party sites.

Promed Health & Derma is not liable for any damages arising from the use of this website or reliance on its content. We do not guarantee uninterrupted or error-free service.

We reserve the right to update these Terms at any time. Changes will be posted on this page. Continued use of the website constitutes acceptance of the revised Terms.

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

For questions about these Terms, please contact us at:

• Email:  admin@promed-clinic.co.uk
• Address:  528-528a Stanley Road, Bootle, Liverpool, L20 5DW

Promed Health & Derma ("we", "us", or "our") is committed to protecting the privacy and security of our website visitors and patients. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website (www.promed-clinic.co.uk) or use our services.

• Personal Information: Name, contact details (phone, email), date of birth, medical history, and other data provided during booking or consultation.
• Technical Information: IP address, browser type, device information, and usage data collected via cookies and analytics tools.
• Booking Data: Appointment details, payment information, and communication records.

• To provide medical and wellness services
• To process bookings and payments
• To communicate with you regarding appointments, results, and services
• To comply with regulatory and legal obligations (CQC, GDPR, ICO)
• To improve our website, services, and patient experience

We process your data based on:

• Your consent (e.g., marketing communications)
• Performance of a contract (e.g., booking and delivering services)
• Legal obligations (e.g., medical record-keeping, regulatory compliance)
• Legitimate interests (e.g., improving services)

• Internal Staff: Access only as necessary to provide services
• Third Parties: Laboratories, payment processors, medical imaging partners, and regulatory authorities, as required
• Legal Compliance: Where required by law or regulation

• We use secure systems and protocols to protect your data
• Data is stored on secure servers and access is restricted to authorized personnel
• Regular reviews of data protection measures are carried out

• Medical and patient records are retained in line with legal requirements
• Other personal data is kept only as long as necessary for the purposes outlined above

You have the right to:

• Access your personal data
• Request correction or deletion of your data
• Object to or restrict processing
• Withdraw consent (where applicable)
• Lodge a complaint with the ICO (Information Commissioner’s Office)

• Our website uses cookies to enhance user experience and collect analytics data
• You may manage cookie preferences via your browser settings

Our website may contain links to external sites. We are not responsible for the privacy practices of these sites.

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

For questions or requests regarding your data, please contact:

• Promed Health & Derma
• Phone: 0151 246 1173
• Email: admin@promed-clinic.co.uk
• Address: Liverpool, UK

At Promed Health & Derma, we are committed to handling all personal data in accordance with the UK General Data Protection Regulation (GDPR) and other applicable laws. This Data Processing Policy explains how we collect, process, store, use, and protect personal data obtained through our website (www.promed-clinic.co.uk).

• Personal Identification Data: Name, address, date of birth, phone number, email address
• Medical Data: Health history, test results, treatment notes, prescriptions
• Technical Data: IP address, browser type, device identifiers, cookies, usage data
• Booking & Payment Data: Appointment details, payment transactions, communication records

• To deliver medical and wellness services
• To manage bookings, appointments, and payments
• To comply with legal, regulatory, and clinical obligations (CQC, GDPR, ICO)
• To improve our website and services
• For patient communication and support
• For internal analytics and business operations

We process data based on one or more of the following:

• Consent (for marketing or optional communications)
• Contract (to provide and manage services)
• Legal obligation (medical record-keeping, compliance)
• Legitimate interest (service improvement, business operations)

• Data is shared only as necessary with:
  
  • Internal staff (for care delivery)
  • Laboratories, payment processors, and referral partners
  • Regulatory authorities when required
• All third parties are contractually obligated to protect your data and comply with GDPR

• Data is stored securely on encrypted servers
• Access is restricted to authorized personnel only
• Regular security reviews and updates are conducted

• Medical data is retained as required by law
• Other data is deleted when no longer needed for its original purpose

• Data is not transferred outside the UK/EU unless adequate data protection measures are in place

Patients and website users have the right to:

• Access their data
• Request correction or deletion
• Restrict or object to processing
• Withdraw consent (where applicable)
• File a complaint with the ICO

• No automated decision-making or profiling is carried out using your data

For any questions or requests regarding data processing, contact:

• Promed Health & Derma
• Phone: 0151 246 1173
• Email: admin@promed-clinic.co.uk
• Address: Liverpool, UK